1
Connect Your Workspace
Click "Connect Workspace" to authorize Vortisk. The system automatically verifies your connection and begins real-time conversation tracking.
2
Configure SLA Alert Rules
Set your Warning threshold (default: 15 mins) and Breach threshold (default: 60 mins) to enforce your team's speed-to-lead targets.
3
Monitor Live Queue & Leaderboards
Open the Executive Dashboard to monitor average First Response Times (FRT), review aging leads in the Needs Attention queue, and motivate your sales & support agents.