1. Overview
Vortisk Conversations ("we", "our", or "us") provides conversation analytics, speed-to-lead monitoring, and SLA alerting services. This Privacy Policy explains how we collect, process, and protect your information when you connect your workspace.
2. Information We Collect
- Workspace Data: Account ID, authorized user emails, assigned agent profiles, and subscription tier.
- Conversation Metrics: Direction (inbound/outbound), channel (SMS, Email, WhatsApp, Live Chat), response timestamps, and response speed seconds.
- Audit Logs: Webhook payloads, system events, and diagnostic records.
3. How We Use Data
We use collected data solely to compute response metrics, generate leaderboard rankings, trigger SLA notifications, and administer your subscription. We never sell, rent, or monetize your customer data.
4. Cryptographic Security
All webhook transmissions are verified with native Ed25519 signatures. Access tokens are encrypted at rest with AES-256 encryption. Network data in transit is encrypted with TLS 1.3.
5. Contact Support
For data privacy requests or deletion inquiries, contact our data protection team at support@vortisk.com.